Todays daily tip ask the self storage caller at the end of the call if they have any questions before the call is over. Why Well if you have done a go

The holiday season is upon us and soon the New Year will be here. Typically the winter months are a slower season for self storage. What does this mea

This past Saturday evening MidMissouri was blanketed with up to an inch of ice; yes, pure ICE. Snow we can deal with, but ice is impossible. It not on

As a phone rep at the PhoneSmart Call Center it always amazes me how many times a day my customer does not listen to a word I say. Sometimes it can be

Snap Crackle Pop These have been familiar sounds here in the Midwest these last couple of days. Snow is one thing, but right now we are experiencing

Lorenzo Lawson and I met several years ago when we were both phone reps at the PhoneSmart Call Center. He was a dear friend to me as my mother passed

Well we got it. We got a pretty bad winter storm that came through the area. Not too much snow but plenty of freezing rain, sleet and cold temperature

It is important to make every customer feel that they are important and that you appreciate their business, regardless of their age. When customers ha

Henry Paulson, Treasury Secretary and President George W. Bush revealed a plan yesterday, December 6, 2007 that aims to help homeowners with adjustabl

Today, the phrase Yellow Pages is used worldwide, and refers both to the printed form as well as to online business directories. According to Wikipedi

What do you do with your secret shopping evaluations when you receive them Do you review them and then take time to go over them with each employee Do

I have finally wised up Unfortunately, my cable company has not. I am embarrassed to say that I currently pay more each month for two cell phones tha

Being the manager of any property is difficult in and of itself, but trying to efficiently run a staff, adds to that difficulty. With managing a prope

Todays daily tip from the PhoneSmart call center is to SMILE when you are answering the phone. Yes, I said to smile when you answer the phone. The per

I flew in this morning to attend a meeting of the National Speakers Association in the French Quarter. I am going to a product development lab that wi

I wish I had a storage unit full of the Nintendo Wii video games. I went out shopping yesterday will full intent on buying two different video game sy